1. Privacy Policy

   Effective Date: March 9, 2026

   Owned and Operated by: Pedacah Technologies

   At TCL Kenya, your privacy is a fundamental right. This Privacy Policy explains how Pedacah Technologies (“we,” “us,” or “our”) collects, uses, and protects your personal data in accordance with the Constitution of Kenya (Article 31) and the Data Protection Act (2019).

   1. Data We Collect

   We only collect information necessary to process your orders and provide a personalized shopping experience. This includes:

   • Identity Data: Name, age, and gender.

   • Contact Data: Phone number, email address, and physical delivery address.

   • Transaction Data: Details about products you have purchased and payment confirmation (e.g., M-Pesa transaction codes).

   • Technical Data: IP address, browser type, and cookies to improve website functionality.

   2. Lawful Basis for Processing

   In compliance with the Data Protection Act, we process your data based on:

   • Contractual Necessity: To fulfill your order and deliver your TCL electronics.

   • Consent: When you sign up for our newsletter or marketing updates (which you can opt-out of at any time).

   • Legal Obligation: To comply with Kenyan tax and accounting laws.

   3. How We Use Your Information

   Your data is used strictly for:

   • Processing and delivering your orders via our logistics partners (e.g., G4S).

   • Verifying payments and preventing fraudulent transactions.

   • Providing after-sales support and manufacturer warranty registrations.

   • Note: We do not sell, rent, or trade your personal data to third parties for marketing purposes.

   4. Data Security

   We implement robust technical and organizational measures to protect your data. All transactions on tcl-kenya.ke are secured via SSL (Secure Socket Layer) encryption. Access to your personal data is strictly limited to authorized employees of Pedacah Technologies who require it to perform their duties.

   5. Your Rights as a Data Subject

   Under Kenyan law, you have the following rights regarding your personal data:

   • Right to Access: You can request a copy of the data we hold about you.

   • Right to Rectification: You can ask us to correct inaccurate or incomplete information.

   • Right to Erasure: You can request that we delete your data when it is no longer needed for your orders.

   • Right to Object: You can opt-out of any direct marketing communications.

   6. Third-Party Links

   Our website may contain links to the official TCL global site or payment gateways. Please note that we do not control these third-party websites and are not responsible for their privacy statements.

   7. Contact Our Data Office

   If you have any questions regarding your privacy or wish to exercise your data rights, please contact us:

   • Data Controller: Pedacah Technologies

   • Physical Address: Emirates Mall, Luthuli Avenue, Nairobi.

   • Email: sales@tcl-kenya.ke

   • Phone: +254 721 499 355

Privacy Policy

Welcome to [siteUrl] (the ”Site”).We understand that privacy online is important to users of our Site, especially when conducting business.This statement governs our privacy policies with respect to those users of the Site (”Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by [siteName] (collectively, ”Services”) (”Authorized Customers”).

”Personally Identifiable Information”

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to ”opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by [siteName] is securely stored and is not accessible to third parties or employees of [siteName] except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at [mailingAddress]

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off.

How does [siteName] use login information?

[siteName] uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?

[siteName] has entered into and will continue to enter into partnerships and other affiliations with a number of vendors.Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at [emailAddress]

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting . However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Links:

[siteUrl] contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.